Shipping policy

We offer discounted shipping rates on products listed on this website .You can view your shipping rate at checkout, once you have entered your location and postcode.

We offer free shipping on selected products where advertised (Australian capital cities and major metro areas excluding Tasmania, Western Australia, Northern Territory and islands off of mainland Australia), if an item is eligible for free shipping it will have an banner on the product. If you have any concerns your delivery address is outside of our free range please call us – 1300 414 297.

Delivery charges and free delivery are quoted as “curbside delivery” which means as close to your premises as practical for a truck and to the ground floor. In most cases standard delivery is Monday – Friday 9am-5pm, the delivery company will not deliver on the weekend or on public holidays.

Check if your postcode is eligible for free delivery through the links below:

Premium Delivery

This is a premium service where the items you have purchased are delivered, in your preferred position in the room of your choice in your home. Our delivery company will also organise the best day and time for delivery with you.

Premium delivery only applies to metropolitan areas in QLD, NSW, ACT, SA & VIC. Enquire with us if you need more information on what areas this is available in. Premium delivery outside the metropolitan area may have additional fees (Please get in contact if unsure). Delivery timeframes do not change.

In most areas, premium delivery will be from Monday to Friday. Delivery is usually during business hours, but sometimes it’s as early as 6:30am or as late as 7pm.

Premium delivery is not an “Express service” and still has the same timeframe as our standard shipping however offers a personalized service.

This does not include installation. Installation is offered for an additional fee.

Delivery Time

Orders are normally shipped within 3 business days from receiving payment. Please allow up to 14 business days for your exercise equipment to arrive after dispatch.

Due to the size and weight of fitness equipment, there can be unforeseeable delays in transit. We will do everything in our power to get this resolved however we appreciate your patience with the uncontrollable circumstances.

We cannot advise you the exact day and time delivery will occur however, an email with delivery information will be provided and we will continue to update you on the processing of your order.

Below are approximate delivery times for areas across Australia (this excludes possible delays and busy periods – Christmas, New Years, Easter etc.):

  • QLD Metro - 7 business days
  • QLD Regional - 10 business days
  • NSW Metro - 7 business days
  • NSW Regional - 10 business days
  • ACT Metro - 7 business days
  • ACT Regional - 10 business days
  • VIC Metro - 7 business days
  • VIC Regional - 10 business days
  • NT Metro - 10 business days
  • NT Regional - 14 business days
  • SA Metro - 7 business days
  • SA Regional - 10 business days
  • WA Metro - 14 business days
  • WA Regional - 14 business days
  • TAS Metro - 10 business days
  • TAS Regional - 20 business days

Special Delivery Instructions

When you checkout your order, you will be given the opportunity to leave any special instructions for the delivery person. Please ensure that you enter any relevant details required for safe delivery to your address.

If you are in an apartment building or unit, have special requests on delivery or can only accept delivery on certain days we highly recommend selecting premium delivery.

Collection

We are also happy for you to collect your order direct from our warehouse in Enoggera, Queensland. Please note that some products are shipped directly from our wholesaler’s warehouse and may not be available for collection in Brisbane.