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Terms & Conditions

Welcome to the Fitness Deals Online store. By using the Fitness Deals Online store you are agreeing to the following terms & Conditions of use. If you do not agree with the terms of use, you should exit the website. The Fitness Deals Online store reserves the right to alter the content on this site at anytime without notice and your continued use of the site implies that you accept these rights.

COVID-19

Due to COVID-19 and the high influx of orders, processing and shipping time is currently longer than normal.  Please have patience with receiving tracking details as supplier and freight companies are taking longer to provide details. If you have any queries please email sales@fitnessdealsonline.com.au. Delivery timeframes are being extended due to unforeseeable reasons, contact us if you are having any issues with tracking and allow time for an investigation and enquiry to happen, this can take up-to 2 weeks due to backlog. Please note delivery drivers and freight workers are doing their best to deliver as quickly as possible as well as our team working behind the scenes, please be respectful of this and treat everyone with respect. 

Free Shipping Offer

Fitness Deals Online store offers free shipping Australia wide on selected products. This offer may change without notice however we will attempt to update the policy on all pages of the website if this changes. We do not offer free shipping to small offshore Australian locations e.g. Lord Howe Island. If you have not received your order within the days specified please contact our online department at sales@fitnessdealsonline.com.au

While we try our best to ship our products to as many locations Australia wide as possible, please understand that we may be unable to deliver to some remote rural and offshore locations.

For more information on the shipping of your order please click here.

Returns and Exchanges

Fitness Deals Online will strive to ensure you are happy with your online purchase however we advise you to choose your products carefully. The Fitness Deals Online store will offer a full refund within 14 days of delivery of the purchased goods – please refer to our 14 Day Money Back Guarantee. We also offer the exchange of any product for another size or product to equal value within 14 days of delivery however the original freight will not be reimbursed. Proof of purchase must be provided to be eligible for both refund and exchange. We do not pay for return freight for any product assessed as having a major failure.
Returned products may also be subject to a re-stocking fee of up to 20% of the original purchase price. Re-stocking fee includes labour, checking and repackaging of items, administration time and costs for issue of refund, cancellation of order etc.

14 Day Money Back Guarantee

The following conditions are to be met in order for you to qualify:

  • Register for the 14 Day Money Back Guarantee on our website within 7 days from the date of the invoice
  • Be a first time Fitness Deals Online purchaser of the item/s
  • You must provide 24 hours notice prior to the return of the item/s
  • The item/s and their packaging must be in new condition as it was at the time of purchase, and to be returned in all of its original packaging (this includes manuals, bolts, and packaging material) at your own expense – we do not cover return freight
  • Should the item/s be returned damaged or missing parts, we will deduct costs required from the refund in order to refurbish the item/s to new condition
  • Should it fail to pass our assessment to be in new condition, we will deduct costs required from the refund in order to refurbish the item/s to new condition
  • The return date must be within the 14 days; sufficient time must be made for the item to be returned to us – this includes travel time
  • Refunds will be credited electronically back to the credit card/bank account you used at the initial transaction
  • Shipping and handling charges are non-refundable
  • You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
  • Fitness Deals Online reserves the right to reject a claim for refund
  • Returned products can be subject to a re-stocking fee of up to 20% of the original purchase price. Re-stocking fee includes labour, checking and repackaging of items, administration time and costs for issue of refund, cancellation of order etc.

Freight Issues

Product damage can occasionally occur during the freight process. When you receive your delivery please inspect the boxes for any visible damage. If there is damage, please notify the driver and make a note on the consignment note. To make a claim with the freight company we usually need photos of the cartons when they arrive showing the damage. Please notify us within 24 hours if they appear damaged and we will follow it up with the freight company.

Sold Out Items

If an item you have ordered is out of stock online, we will endeavourer to contact you ASAP to advise and offer you either an alternate item or estimated lead time for stock arriving. No additional postage charges apply. If a specific product is not listed, it is currently out of stock, sold out or due to arrive in stock soon.

Fitness Deals Online reserve the right to stop, cancel, or change any product on a timer deal at any time, due to nil stock.

Payment Methods

We accept several methods of payment including VISA, MasterCard, AMEX, PayPal, Direct Deposit with HUMM, and Skye Finance option, and AfterPay. Terms and Conditions apply for approved applicants for Skye Finance.

Lay-by

You can lock in one of our special deals by selecting the Lay-by button followed by the Buy Now button on the product, and then following the prompts to checkout. You will be prompted monthly by email over the course of 3 months to make the remaining lay-by repayments. You can make additional repayments and pay out your lay-by early. Once you have made your final payment we can release the order for delivery to you.

Please note;

  • 30% deposit is required to lock in your lay-by order
  • Lay-by is available at a $300 minimum purchase
  • Lay-by can not last longer than 3 months
  • If you cancel your order we will refund amounts paid less $50 cancellation fee to cover admin costs, warehouse holding of stock etc.

 

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